News

Nigerian man calls out ASKY Airlines over his missing luggage since September

Published

7 years ago

December 6, 2017

An aggrieved Nigerian has called out ASKY Airlines over his missing luggage since September 2017, which they have reportedly carelessly handled. According to Mr. Benedict Soghie, his luggage got missing during his journey back to Nigeria from Denver, U.SA.

He further revealed that his journey from Denver started with United Airlines, to New Jersey, Ethiopia and then to Lome where ASKY brought him down to Nigeria.

However while on transit at Lome, he was told that his luggage will be received upon his arrival in Lagos, but unfortunately this was never so. He only received 2 out of 3 luggage. He then made a complaint at ASKY’s head office in Lagos, initially ASKY allegedly agreed to look for the luggage, and then settled for compensation when they couldn’t find it.

Mr. Benedict however said they reneged on the compensation agreement, claiming that they are not the only airline involved in the case.

Complaint notice

He further revealed that since September, it has been back and forth call from ASKY, as all their calls brought him to a futile search for his luggage, which they are carelessly handling with a turnaround position.

He also attached some repeated Email ASKY airlines sent him and the one he sent;

“Sir Benedict,

Everybody is still tracking your bag. We receive information this morning from ETHIOPIAN Airlines that one bag was found in EWR and they reply that this was forwarded to Lagos via American Airlines. They called the passenger and after checking he said that it is not for him. Our partner ETHIOPIAN manager in Lagos will call you to get more information as this bag was never deliver to ASKY to be forwarded to Lagos.

We are very sorry for any inconvenience.

De : Benedict Soghie [mailto:benedict.soghie@gmail.com]

Envoyé : vendredi 17 novembre 2017 10:48

À : Rosalie ADJIWANOU-GABRIEL

Objet : Re: Missing Luggage SINCE 27SEP2017 – REPEATED NOTICE”

“On Nov 16, 2017 9:09 AM, “Benedict Soghie” <benedict.soghie@gmail.com> wrote:

Madam Rosalie,

That my luggage did not get to my hand and you took delivery of my collection tag without adequate due diligence is not my fault. All i know is that you have my luggage and not Ethopia Airline and am claiming this from you. As i speak with you, this case has gotten to the Nigerian government and if further delay be taken, due sanctions will be melted.

You don’t play with professional matters and then you come telling me this after several months. From the federal officials and judicial system, we will have to settle with the fight i have always wanted to avoid.

Thanks

Dr. Benedict Soghie”

“On Wed, Nov 15, 2017 at 7:09 PM, Rosalie ADJIWANOU-GABRIEL <radjiwanou@flyasky.com> wrote:

Sir Benedict,

I’m very sorry, I’m not all time in the office as I use to work some days at the airport.

I’ve just reply to the email you sent me this morning.

Thank you

De : Benedict Soghie [mailto:benedict.soghie@gmail.com]

Envoyé : mardi 14 novembre 2017 21:42

À : Rosalie ADJIWANOU-GABRIEL”

“ Objet : RE: Missing Luggage SINCE 27SEP2017 – REPEATED NOTICE

Hello Madam Rosalie,

It’s becoming a deliberate and conscious decision to me with your silence. You haven’t spoken as regarding this matter neither have you made a comment on the proceedings but you have kept mute and not minding the pain this is causing me.