Jobs/Vacancies
UBA Entry-Level Customer Service Officers Recruitment 2017
United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 20 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
Applications are invited for the position below:
Job Title: Customer Service Officer
Location: Lagos Island, Lagos, Nigeria
Job Type: Full Time
Industries: Banking / Finance & Investment
Role and Responsibilities
– Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty
– Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.
– Download and handling of all open calls assigned on GRP.
– Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.
– Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory.
– Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools.
– Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service
– Monitor personal call data and use it as a tool for continuous improvement.
Education Requirements
– Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.
– Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage
Other Requirement:
Age: 27 years
Application Closing Date
13th February, 2017.
¬Method of Application
Interested and qualified candidates should visit the link below:
http://uba.jb.skillsmapafrica.com/Job/Index/11838
Follow us on social media:
Lady Murders Her Three Kids After Catching Her Husband In A Hotel With His Side Chick To Spite him
RCCG pastor Olugbenga Olawore murdered by kidnappers in Oyo buried
Beautiful girl commits suic!de after finding out she was conceived through rape
“Marrying Davido is one of the best decisions I ever made, I will marry him 500 times” – Chioma speaks amidst cheating allegations
Nigerian man finds out his apprentice slept with his wife (Watch)
Mohbad wife Wunmi reportedly undergoes two DNA tests
Churches pay me N7000 to fake ‘miraculous healing’ – Woman confesses
“This is so sweet” – Chioma spotted grinding her waist against Davido during her birthday celebration in Jamaica (Video)
-
News1 day agoAnambra Govt Intervenes, Two Arrested, As Husband Urinates into 16-Year-Old Wife’s Mouth After Beating Her Up
-
News1 day agoPeter Obi reacts to reports claiming he destroyed existing structures while constructing roads during his tenure as Anambra state governor
-
Celebrity Gossip & Gist1 day agoWizkid reacts to report that Davido slapped him at a Dubai concert in 2017 (Video)
-
News1 day agoGovt discovers 86 rooms built under Lagos bridge, tenants pay N250k per year