Jobs/Vacancies
UBA Entry-Level Customer Service Officers Recruitment 2017
United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 20 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
Applications are invited for the position below:
Job Title: Customer Service Officer
Location: Lagos Island, Lagos, Nigeria
Job Type: Full Time
Industries: Banking / Finance & Investment
Role and Responsibilities
– Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty
– Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.
– Download and handling of all open calls assigned on GRP.
– Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.
– Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory.
– Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools.
– Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service
– Monitor personal call data and use it as a tool for continuous improvement.
Education Requirements
– Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.
– Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage
Other Requirement:
Age: 27 years
Application Closing Date
13th February, 2017.
¬Method of Application
Interested and qualified candidates should visit the link below:
http://uba.jb.skillsmapafrica.com/Job/Index/11838
Follow us on social media:
“The quality of a woman isn’t measured by the hair on her head but by her brain” – Yul Edochie cautions ladies against killing themselves over expensive hair this Christmas
President Tinubu cancels Lagos engagements in honor of food stampede victims
Moment stage collapses on Odumodublvck during concert performance (Video)
Goods worth millions of naira destroyed as fire guts spare parts market in Ibadan
Video trends as Nigerian lady transforms face into Jesus Christ with makeup (Watch)
Farmer k!lled, three siblings and one other severely injured as bomb explosions rock Niger state community
Lady swaps old woman’s ATM card while pretending to help, steals N2M
“The money wey dem pay me don expire” – Moment Burna Boy stops his performance at the Oando PLC end of the year party (Video)
-
Celebrity Gossip & Gist2 days ago“The money wey dem pay me don expire” – Moment Burna Boy stops his performance at the Oando PLC end of the year party (Video)
-
Economy2 days agoGoods worth millions of naira destroyed as fire guts spare parts market in Ibadan
-
Celebrity Gossip & Gist16 hours agoMoment stage collapses on Odumodublvck during concert performance (Video)
-
Economy16 hours agoPresident Tinubu cancels Lagos engagements in honor of food stampede victims